Job Description

Verified Job On Employer Career Site

Job Summary:

Inductive Automation is a company focused on industrial automation innovation, and they are seeking a Technical Analyst to support their technical pathways. The role involves creating effective Software Support tickets, participating in training programs, and gaining experience with various technologies and departmental activities.

Responsibilities:

• Support ticket triaging: collecting information from customers in order to craft effective technical support tickets that can be efficiently handled by Support Engineers; learning to identify, at a high level, different categories of issues and how to prioritize them

• Certification test grading: assisting the Training Department in grading certification tests, while learning about different ways tasks are accomplished in the software, and basic troubleshooting skills

• Effectively communicating technical issues both internally and externally to customers

• Applying knowledge of various technologies including SQL databases, Python, networking, Windows, and Linux

• Learning to use virtualization technologies such as docker, AWS and VMWare to simulate complex architectures

• Participating in various department initiatives

• Participating in and leading peer-to-peer trainings

• Being involved with Support tickets which may include additional research, troubleshooting, or replicating in later stages of the program

• Applying knowledge and utilizing resources available to help with identification and tracking of customer issues (i.e. Support Channel, User Manual, Inductive Automation Forums, Management)

• Taking advanced Ignition classes and passing the Gold certification test

Qualifications:

Required:

• In progress with a College Degree in Computer Science, Computer Engineering, or similar experience

• Familiarity with Windows, Linux (Ubuntu) and OSX Platforms

• Familiarity with programming concepts (Java, Python, similar)

• Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar)

• Experience with SQL languages

• General networking experience (routers, switches, subnets, vlan, etc…)

• A broad technical curiosity and proven technical understanding

• Excellent communication & interpersonal skills

• Employee must pass Inductive Automation’s Core Test within 30 days of employment (within two weeks to completion)

• Employee must pass Inductive Automation’s Gold Test within 60 days of employment (within two weeks to completion)

Preferred:

• Bilingual in English and Spanish is a plus

• If you have a Github profile, feel free to include a link so we can better understand your technical skills and projects

Company:

Inductive Automation, a web-based HMI system, provides clients with SQL database-centric OPC-based control and industrial reporting systems. Founded in 2003, the company is headquartered in Sacramento, California, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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